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No-fuss refunds

Expert advice from real kiters

Frequently Asked Questions

We hope these Frequently Asked Questions will be helpful to you. A reminder that you are welcome to contact us at any point! 

What are your business hours? 

We are an online store that operates 24/7, seven days a week. However, we can be available for physical appointments at our warehouse in Bangor, Northern Ireland. Please contact us if you would like to make an appointment 

Who owns Kitesurf Warehouse? 

This is an independent small business 100 percent owned and operated in the United Kingdom. We have owned Kitesurf Warehouse since 2015, having purchased it from a local kitesurfer, business owner and personal friend, who had established it in 2004. 

Is delivery free? 

In most circumstances where goods are going to the United Kingdom and Europe, delivery is free. We do, however, incur fees when shipping further afield such as to the US, Australia, Asia etc. We do our very best to negotiate the lowest possible courier rates, without sacrificing quality of service. 

How long will my order take to reach me? 

Depending on the time of day you order, we either dispatch same day or first thing the following morning. 

Standard delivery times are as follows: 

  • United Kingdom - two days 
  • Europe - two to four days 
  • Global (beyond the UK and Europe) - three to seven days 

Deliveries can be faster if selecting express checkout. Please contact us. 

Can I return or refund goods? 

In a nutshell, yes, although please refer to our refunds policy

Do you sell kitesurf packages? 

We were one of the first online to create kitesurf packages! We also bundle up deals in response to your individual needs, so don't hesitate to contact us to negotiate a deal for multiple items.

What payment types do you accept? 

We accept all credit cards, debit cards, PayPal, bank transfer and cash (in person). 

Can I order over the phone?  

Absolutely! Contact us on +44 7803745955.