Privacy and Security

By KitesurfWarehouse.com

Privacy Policy

We at KitesurfWarehouse.com (“KitesurfWarehouse,” “we,” “us,” or “our”) know that our users (“you,” “your,” or “yourself”) care about how their personal information is used and shared, and we take your privacy seriously.

Please read the following to learn more about our Privacy Policy.

By visiting or using the www.KitesurfWarehouse.com website and domain name, features, content, mobile applications, and any other services we offer from time to time in connection with any of the foregoing (collectively, the “Website”), you agree to the practices and policies set forth in this Privacy Policy, and you hereby acknowledge and consent to our collection, use, and sharing of your information as described in this Privacy Policy. Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy policies of these other websites.  

I. WHAT DOES THIS PRIVACY POLICY COVER?

This Privacy Policy covers our treatment and use of personal data (“Personal Data”) that we gather or you provide us when you are accessing or using our Website. This policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage, even if you have accessed the websites or services of those companies through our Website.

KitesurfWarehouse.com respects your privacy and any personal information that you provide to us will be treated in accordance with the reasonable standards of security and processing in accordance with the Data Protection Act 1998 (the “Act”). For the purposes of the Act, the data controller is KitesurfWarehouse.com of 2 Meadow Park, Crawfordsburn, Bangor BT19 1JN United Kingdom.

We do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register on or use the Website. If you are under 13, please do not attempt to register on or use the Website or send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 may provide any personal information to us or on the Website. If we learn that we have collected personal information from a child under age 13 without their parent’s consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at info@KitesurfWarehouse.com.

II. WHAT INFORMATION DOES KITESURFWAREHOUSE.COM COLLECT?

We gather various types of Personal Data from our users, as explained more fully below. We may use this Personal Data to, among other things, personalise and improve our services, allow our users to set up a user account and profile, contact users, fulfill your requests for certain products and services, analyse how users utilise the Website, or as otherwise set forth in this Privacy Policy. We may share certain types of Personal Data with third parties (as described in this Section and in Section III below). We collect the following types of information:

A. Information You Provide to Us:

We receive and store any information you knowingly provide to us. For example, we collect Personal Data such as your:

• Information you supply on registration such as name, username, phone number, email address

• Payment information such as credit card and other billing information,

• Information you post on our Website

• Third-party account credentials (for example, your log-in credentials for Facebook).

• We may also collect information you supply to us in the use of our Website regarding your personal preferences, search history and interests.

If you access the Website through an external third-party application, such as Facebook, we may receive some data from those connected third-party applications. Connecting your account to third-party applications or services is optional, and when you connect your account to an external app, you will be given the opportunity to grant permission. You can revoke your permission under your account settings.

We may receive or collect information (for example: an email address) about a person who is not yet a registered KitesurfWarehouse.com member (a “non-member”) in connection with certain KitesurfWarehouse.com features, including but not limited to: a non-member subscribing to a KitesurfWarehouse.com newsletter, a member inviting a non-member to visit the Website, a non-member engaging in a transaction, or a member sending a gift card code to a non-member. Non-member information is used only for the purpose it was originally submitted to us. A non-member can contact KitesurfWarehouse.com support if they do not want us to retain their information.

B.What we do with the information:

• We may use this information for our administration, record keeping and in connection with any payment.

• We may use this information, with your permission only, to contact you for marketing purposes.

• We may disclose this information where required by law to do so.

• We may disclose this information to any governmental or regulatory body or courts where we believe that disclosure is necessary and proportionate.

• We may disclose this information where we believe that disclosure is necessary and proportionate for the protection of the legitimate interests of ourselves or of a third party

• We may anonymise your Personal Data so that you cannot be individually identified and provide that anonymised information to our partners. For example, we allow advertisers to choose the demographic information of users who will see their advertisements and you agree that we may use any of the information we have collected from you in non-personally identifiable form to allow our advertisers to select the appropriate audience for those advertisements. We might use the fact you have purchased or inquired about a certain brand of apparel, for instance, to show you advertisements for the company that sells that brand, but we will not disclose to that company your identity.

C. Information Collected Automatically:

Whenever you interact with our Website, we automatically receive and record information on our server logs from your browser including your IP address, “cookie” information, and the page you requested.

“Cookies” are small files of letters and numbers which we transfer to your computer or device that allow us to recognise your browser or device and tell us how and when pages in our Website are visited and by how many people. These cookies are anonymous and they will not collect information that identify you.

The types of Cookies used by us:

•Strictly Necessary Cookies. These are essential to enable navigation around our website and use its features. Without these, we would be unable to provide you with certain features.

•Functionality Cookies allow our Website to remember choices you have made and helps to provide an enhanced, more personal experience on our Website.

•Performance Cookies to help us improve our website and our online services. These cookies gather information about how our Website is used, including which pages you visit most often. These cookies are anonymous, which means that they won’t collect information which identifies you.

•Targeting and Advertising Cookies. Advertising cookies are used to help us better understand our advertising campaigns and how we can make these more relevant to you. These cookies are also anonymous. They won’t collect information which identifies you.

You can delete cookies stored on your computer or change your privacy settings at any time via your browser settings. These browsers include;

• Internet Explorer

• Chrome

• Firefox

• Safari

You may be able to change the preferences on your browser or device to prevent or limit your computer’s or device’s acceptance of cookies, but doing so may prevent you from taking advantage of our Website’s best features or accessing part or all of the Website. Our advertising partners may transmit cookies to your computer or device when you click on ads that appear on our Website. This Privacy Policy does not cover cookies delivered to you by any of our advertisers. If you are concerned about third party cookies generated by advertisers, you can turn these off. We have no control over these cookies.

When we collect usage information (such as the numbers and frequency of visitors to the Website and to which pages within the Website), we only use such data in aggregate form, in a manner that assures your anonymity. We may provide this aggregate usage information to our partners; our partners may use such information to understand how often and in what ways people use our Website, so that our partners, too, can endeavor to provide you with an optimal online experience. For example, we may place a cookie on your device that records what products you have viewed on our Website, and then provide that information, in non-personally-identifiable form, to a third party website, to allow such website to show you ads for similar products that are available from us or from third parties.

We may also deliver a file to you through the Website (known as a “web beacon”) from an advertising network we have contracted with. Web beacons allow advertising networks to provide anonymised, aggregated auditing, research and reporting for us and for advertisers. Web beacons also enable ad networks to serve targeted advertisements to you when you visit other websites. These beacons may, for example, log that you have viewed a certain product on our Website, and then show you an ad for similar products when you browse to another website. Because your web browser must request these advertisements and web beacons from the ad network's servers, these companies can view, edit, or set their own cookies, just as if you had requested a web page from their site. Many ad networks participate in the Network Advertising Initiative (“NAI”), a cooperative of online marketing and analytics companies committed to building consumer awareness and establishing responsible business and data management practices and standards, and such NAI members may allow you to opt-out of cookies or beacons they deliver. Again, we do not control the policies of any third parties, including advertising networks.

We do not honor do-not-track signals from Internet browsers or other consumer choice mechanisms regarding the collection of behavioral tracking data.

D. E-mail and Other Communications:

We may contact you, by email or other means. For example, we may send you promotional offers on our behalf, or communicate with you about your use of the Website. Also, we may receive a confirmation when you open an email from us. If you do not want to receive email or other mail from us, please indicate your preference by changing your account settings accordingly or clicking on the “Opt Out” option, or by contacting us directly using the details on our contacts page.

III. WILL KITESURFWAREHOUESE.COM SHARE ANY OF THE PERSONAL INFORMATION IT RECEIVES?

We neither rent nor sell your Personal Data in personally identifiable form to anyone. We share your Personal Data in personally identifiable form with third parties only as described below:

A. Affiliated Businesses and Third Party Websites We Do Not Control:

In certain situations, businesses or third party websites we’re affiliated with may sell items or provide services to you through the Website (either alone or jointly with us). You can recognise when an affiliated business is associated with such a transaction or service, and we will share your Personal Data with that affiliated business only to the extent that we deem it related to such transaction or service. One such service may include the ability for you to automatically transmit information from your KitesurfWarehouse.com account to an account on a third party website or service, such as Facebook. We have no control over the policies and practices of third party websites or businesses as to privacy or anything else, so if you choose to take part in any transaction or service relating to an affiliated website or business, please review all such business’ or websites’ policies.

B. Agents:

We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Unless we inform you otherwise, our agents do not have any right to use the Personal Data we share with them beyond what we deem necessary to assist us in performing such tasks.

C. Business Transfers:

We may choose to buy or sell assets. In these types of transactions, customer information (which may include your Personal Data) is typically one of the business assets that is transferred. Also, if we (or substantially all of our assets) are acquired, or if we go out of business or enter bankruptcy, Personal Data would be one of the assets transferred to or acquired by a third party.

D. Protection of KitesurfWarehouse.com and Others:

We may release Personal Data when we believe in good faith that release is necessary to comply with laws; enforce or apply our conditions of use and/or other agreements; or protect the rights, property, or safety of KitesurfWarehouse.com, our employees, our users, or others. We may exchange information with other companies and organisations (including governmental authorities) for fraud protection and credit risk reduction.

E. With Your Consent:

Except as set forth in this Privacy Policy, you will be notified when your Personal Data may be shared with third parties, and will have the opportunity to object to prevent the sharing of this information.

IV. IS PERSONAL INFORMATION ABOUT ME SECURE?

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in placecertain physical, electronic and managerial procedures to safeguard and secure the information we collect. Our computers are kept in a secure location with restricted physical access and we use secure passwords/firewalls and other measures to restrict electronic access.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of yourorder, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your account is protected by a password for your privacy and security. If you access your account via Facebook Connect, you may have additional or different sign-on protections through Facebook. You need to prevent unauthorised access to your account and Personal Data by selecting and protecting your password (or other sign-on protections) appropriately and limiting access toyour computer or device by signing off after you have finished accessing your account.

We endeavor to protect the privacy of your account and other Personal Data we hold in our records, but we cannot guarantee complete security. Unauthorised entry or use, hardware or software failure, and other factors may compromise the security of user information at any time.

The Website may contain links to other sites. We are not responsible for the privacy policies and/or practices on other sites. When following a link to another site you should read that site’s privacy policy.

V. WHAT PERSONAL INFORMATION CAN I ACCESS?

Through your account settings, you may access, and, in some cases, edit or delete the following information you’ve provided to us:

• name and password

• email address

•shipping and billing information

• user profile information and User Content, 

The information you can view and update may change as the Website changes.

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

VI. WHAT DATA DOES KITESURFWAREHOUSE.COM RETAIN?

We will retain your information only for as long as is necessary or your account is active or as needed to provide you services. If you no longer want us to use your information to provide you services, you may close your account. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

You may inform us of any changes or requests in regards to your personal data, and in accordance with our obligations under local data protection law, we may update or delete your personal data accordingly.

VII. WHAT CHOICES DO I HAVE?

You can always elect not to disclose information to us. However, please keep in mind that we may need some information to allow you to register with us or to take advantage of some or all of our features, and if you choose not to provide that information, your ability to use our Website and services may be limited.

You may be able to add, update, or delete information as explained in Section V above. When you update information, however, we may maintain a copy of the unrevised information in our records. You may request deletion of your account by visiting your account settings. Please note that some information may remain in our private records after your deletion of such information from your account. We may use any aggregated data derived from or incorporating your Personal Data even if you update or delete it, but we will not use that information in a manner that would identify you personally.

If you do not wish to receive email or other mail from us, please change your account settings accordingly and select the “Opt Out” key. Please note that if you do not want to receive legal notices from us, such as this Privacy Policy, those legal notices will still govern your use of the Website, and you are responsible for reviewing such legal notices for changes.

VIII. CHANGES TO THIS PRIVACY POLICY

We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we use Personal Data, we will notify you by posting an announcement on our Website or contacting you directly via email or other means. You are bound by any changes to the Privacy Policy when you use the Website after such changes have been first posted.

IX. QUESTIONS OR CONCERNS

If you have any questions or concerns regarding our privacy policies, please send us a detailed message to info@KitesurfWarehouse.com. We will make every effort to resolve your concerns.