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Expert advice from real kiters
If you are returning your product because you have changed your mind:
Please return your item unused and in original condition (including all labels and tags intact) with proof of purchase within 14 days of your receipt of goods, and we’ll give you an exchange or refund, as long as the item remains in original condition.
By original condition we mean:
- you’ve kept all original packaging and labels in good condition and the product can be resold at full price
- you haven’t used the product
Please be aware that we'll only process your refund once the item has been returned to and checked by our specialist; this can take up to 14 days.
Returning a faulty item
If your product develops a fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it.
We’re unable to refund or exchange products made to your own specifications or personalised for you, unless faulty.
Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund, so please keep your receipt or order confirmation.
This does not affect your statutory rights